Shipping policy
Processing Time
All of our products are made to order, just for you.
Please allow 2–7 business days for production before your order ships. Personalized items may require additional processing time during peak seasons.
You will receive a confirmation email with tracking information once your order has shipped.
Shipping Time
Estimated shipping times after production:
-
United States: 2–7 business days
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions on qualifying orders.
Personalized & Made-to-Order Items
Because our items are custom made, please double-check spelling, dates, and personalization details before placing your order. We are not responsible for errors submitted at checkout.
Lost, Stolen, or Delayed Packages
Once your order has shipped, we are not responsible for packages that are delayed, lost, or stolen by the carrier. If your package is marked delivered but you have not received it, please contact the shipping carrier directly.
If you need assistance filing a claim, we’re happy to help — just contact us at [your email].
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at [your email].
Order Changes & Cancellations
Because our products go into production quickly, order changes or cancellations must be requested within 12 hours of purchase. After that time, we cannot guarantee modifications.
Questions?
If you have any questions about your order, please contact us at:
📧 daphnemaedesigns7@gmail.com
We’re happy to help!